QUESTIONS & ANSWERS
ANSWERS TO THE MOST COMMON ENQUIRIES
HOW DO I KNOW WHAT MY SIGN WILL LOOK LIKE?
We have now introduced an interactive proofing system onto most of our house signs and ladder signs.
By clicking the ADD YOUR WORDING HERE button you can now add your wording, on multiple lines, scroll through the different font options and see how your wording will look on the sign. Add images and view them left and right, top or bottom. We haven't had time to add all of our images yet so please let us know in the Additional Notes, if you would like an image not offered in our options. You can also send us images and logos via email@example.com, once you have placed your order.
On receipt of your order we will send you a proof for your approval. We will ensure the wording and/or image are properly laid out on the sign and show you a couple of options if we feel it necessary.
We only put signs into production when you're 100% happy with the design, all proofs will be completed within 4-24 hours Monday - Friday.
We are working on how to implement the system to Oval and shaped signs but this could take us a little developing time. All you need to do is chose your font, add your wording and let us know if you would like an image and on receipt of your order we will send you a proof for your approval.
HOW DO I FIX MY SIGN?
Box number two is labeled 'Fittings', this is the option where you can select the type of fitting you would like to be supplied with your sign, there are 5 options in this menu and vary in price. Fittings can have a large affect on the appearance of your sign.
- 'Mirror Plates Supplied FREE of Charge' are the standard brackets that we provide, these are free and if you're a previous customer you will recognise these, they're provided free of charge.
- 'Secure Hidden Fittings' are a Strong Plastic button clip type fixing that allows for a floating sign appearance, these cost £3.99.
- 'Chrome Stand-Offs' are a beautiful Chrome topped stand off that will be screwed through the sign itself, these cost £4.99.
- 'Screw Holes FREE of Charge' are holes that have been carved into the sign, these allow for your own form of mounting or hanging, If you plan on putting screw holes through sign please select this option as we coat the holes with UV protection oil so the sign doesn't age prematurely or rot. These are free of charge.
- 'No Fittings' is just no type of fixing supplied with the sign.
HOW DO I LOOK AFTER MY SIGN?
Each sign and/or post will be treated with three coats of a high quality OSMO UV extra oil. The black acrylic paint won't run or fade. The oil will give a tough breathable coating that will not flake over time. The treatment should last for at least 2 years without requiring any further maintenance. However, if your sign is situated next to a road, or under trees you may find that your sign becomes dirty. Simply give it a wash with warm soapy water. If need be, give it a light sand and re coat with oil.
The position of your sign will determine how regularly you will need to oil it. If the sign is in full sun or receives a lot of weather you may find your sign needs a regular treatment to keep it looking like new. Likewise, if the sign is positioned under trees or in the shade, it may be covered in sap, leaf mould or grow algae. This can be removed by washing, sanding and re-oiling.
If and when your sign shows signs of fading or looking dry simply apply a coat of good quality wood oil, preferably OSMO UV oil and your sign will be renewed to its former glory.
The natural colour of Oak when it has weathered is grey, if you don't give your sign a regular coat of oil it will weather to grey overtime. Giving it a quick brush or rub with oil will keep it looking like new.
HOW LONG DO THE SIGNS TAKE?
Apart from the actual engraving, which is done on a CNC machine, all of the manufacturing process of our signs and posts will be carried out by hand by our skilled craftsmen and ladies. Signs are painted, finished and oiled by hand and great care is taken over every process. Due to this, standard signs take between 7-10 working days. Larger signs and Free Standing signs can take between 10-15 working days. The quickest we can despatch an urgent sign is around 4 days but due to the volumes we produce it is not possible to treat every order as urgent I am afraid but if you do have a special date you require your item we will do our best to help. We do our very best to deliver your sign to you as soon as possible.
DO YOU TAKE PAYMENT OVER THE PHONE OR ACCEPT CHEQUES?
We can take payment over the phone with all major credit and debit cards being accepted. Cheques are also accepted but please not it may possibly delay your order as 5 working days are required for cheques to clear.
All major cards are accepted online and depending on which option you choose go through our secure card payment system or via PayPal.
CAN I HAVE A COLOURED IMAGE?
It is possible to have coloured images. Due to the additional time involved painting and finishing a coloured image there is an additional cost of £5 per image.
CAN I HAVE A DIFFERENT FONT OR IMAGE TO THAT SHOWN ON YOUR WEBSITE?
We have 1000's of images and 100's of fonts in our vast library, so please do feel free to request any image and font and we will do our very best to accommodate your requirements.
CAN I HAVE A DIFFERENT SIZE TO THE SIZES SHOWN ON YOUR WEBSITE?
We are more than happy to provide signs of all shapes and sizes. If you have a special size in mind then please don't hesitate to ask and we will provide you with a competitive quotation. firstname.lastname@example.org