30 DAY GUARANTEE
We offer a no quibble money back guarantee.
If for what ever reason you are not happy with your sign simply return it for a full refund!
Cancellation and Returns
If your order is not manufactured to your instructions you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods (please note that 'special' instructions must be given in writing and confirmed by us). If you need to return goods, please contact us beforehand, telling us that you are returning the goods and why. Goods received damaged in transit will be replaced as soon as possible free of charge, to the same specifications as the original order. Returns are made at the customer's expense, except for certain circumstances.
Colours, shapes and sizes.
Colour variations are likely to occur due to the nature of natural materials used.
As our signs/plaques are all individually carved to order, images may vary slightly to that shown.
Looking after your sign.
Each sign and/or post will be treated with three coats of a high quality OSMO UV extra oil. The black acrylic paint won't run or fade. The oil will give a tough breathable coating that will not flake over time. The treatment should last for at least 2 years without requiring any further maintenance. However, if your sign is situated next to a road, or under trees you may find that your sign becomes dirty. Simply give it a wash with warm soapy water. If need be, give it a light sand and re coat with oil.
The position of your sign will determine how regularly you will need to oil it. If the sign is in full sun or receives a lot of weather you may find your sign needs a regular treatment to keep it looking like new. Likewise, if the sign is positioned under trees or in the shade, it may be covered in sap, leaf mould or grow algae. This can be removed by washing, sanding and re-oiling.
If and when your sign shows signs of fading or looking dry simply apply a coat of good quality wood oil, preferably OSMO UV oil and your sign will be renewed to its former glory.
The natural colour of Oak when it has weathered is grey, if you don't give your sign a regular coat of oil it will weather to grey overtime. Giving it a quick brush or rub with oil will keep it looking like new.
You wont be disappointed with the exceptional quality and beauty of our signs!